Can Fin Homes’ ₹296.95-Crore Project Tejas Sets the Stage for AI-Ready Digital Home Finance

Bengaluru, September 12, 2026: Can Fin Homes Ltd. is undertaking one of its most significant technology transformations with Project Tejas, a ₹296.95-crore, seven-year enterprise digital transformation programme designed to modernise the housing finance company’s core lending operations, technology infrastructure, cybersecurity and customer experience.

TEJAS, which stands for Tech Enhanced Journey for Agility & Scalability, brings the company’s core applications and enterprise systems together through a modern, API-led and scalable digital architecture.

The programme covers loan origination and management, collections, deposits, finance and accounts, document management, risk and asset-liability management, HRMS and enterprise reporting. Its technology backbone includes cloud infrastructure, SD-WAN connectivity, Network and Security Operations Centres, API management and disaster recovery capabilities.

Speaking in an exclusive one-on-one conversation with Global Business Line, Suresh Iyer, Managing Director & CEO, Can Fin Homes Ltd., said the transformation goes beyond digitising existing processes and is expected to strengthen customer delivery, technology infrastructure and the company’s ability to introduce new products and address newer market segments.

Project Tejas to Transform Customer Experience

Asked about the expected outcome from an investment of nearly ₹300 crore over seven years, Iyer highlighted customer service, product capabilities, security and infrastructure as some of the biggest areas of impact.

“In terms of customer service and launching products, we are in a much better position. This also enables us to look at newer segments and new product launches.”

He added that the transformation has resulted in improvements across the company’s security and technology setup, including connectivity, infrastructure, mailing solutions and disaster recovery capabilities.

This technology foundation is expected to help Can Fin Homes become more agile while supporting its future growth. The company has said Project Tejas is intended to simplify customer journeys, strengthen risk management and enable faster, data-led decision-making.

25+ Integrations Target Faster Home Loan Processing

A major component of Project Tejas is the integration of systems that previously operated independently.

In his conversation with Global Business Line, Iyer explained that the earlier technology environment involved multiple systems operating separately, resulting in duplication across some processes.

“Earlier, it was multiple systems operating separately, and there was some amount of duplication. Here, since all the systems talk to each other, duplication is also removed or eliminated to some extent.”

The platform integrates more than 25 fintech partners, supporting capabilities such as instant bureau checks, Account Aggregator-based financial information, rule-based credit assessment, digital collections, customer self-service, real-time status updates and dashboards covering risk, operations and sales.

Iyer said third-party services covering credit bureau information, CERSAI-related processes, Account Aggregator-based bank information and PAN and Aadhaar requirements have been integrated into the technology environment.

The objective is to reduce repetitive manual processes and allow information to move more seamlessly across the lending ecosystem.

Multilingual Chatbot to Reduce Routine Branch Visits

Project Tejas also introduces digital self-service capabilities aimed at reducing the need for customers to visit branches for routine requirements.

According to Iyer, Can Fin Homes has introduced a multilingual voice chatbot supporting six languages, through which customers can raise service requests.

Registered customers will also be able to access information digitally and receive requested reports through their registered email addresses.

“Customers can use the chatbot to put in their service requests, and that will also be serviced.”

The development is particularly significant for a housing finance business where branches have traditionally played a central role in customer acquisition and servicing.

However, Iyer stressed that Can Fin Homes does not see digitisation as the end of its physical branch model.

“The Human Touch Is Definitely Necessary”

Asked whether Project Tejas would substantially reduce branch dependency, Iyer said physical branches and human interaction would continue to play an important role.

“At the end of the day, we are in a business where the touch and feel of the customer is most important. So, the branch is definitely going to be important. The human touch is definitely necessary.”

Digital channels, however, can absorb a significant amount of routine servicing and manual work.

As customers increasingly use the company’s chatbot, applications and other digital channels to obtain information and raise requests, Can Fin Homes expects to redeploy some employees from larger branches towards customer engagement and business development activities.

“One of the immediate benefits that we are going to get is that we will be able to redeploy some of our people from some of our larger branches to go into the field and support business enhancement.”

This represents an important shift in the role of branches—from handling routine processes towards higher-value customer interaction and business generation.

Digital Lending Could Expand Reach in Tier-II and Tier-III India

Project Tejas could also have a significant impact on Can Fin Homes’ ability to serve customers outside major metropolitan markets.

Iyer said digitally designed customer journeys would allow people in rural locations and Tier-II and Tier-III cities to begin their home-loan journey online instead of first having to visit a branch.

“Customers even in rural locations and Tier-II towns can apply online, and then our staff can get in touch with them. It is not necessary that they have to go and approach a branch.”

Applications, requests and document uploads can increasingly take place digitally.

Some physical interaction may still be necessary for final signing and documentation, but a substantial portion of the customer journey can be completed through digital channels.

This combination of digital access and human support could help Can Fin Homes extend its reach without making every stage of the lending process dependent on a physical branch.

AI Will Assist Lending Decisions, Not Make the Final Call

Perhaps the most significant aspect of the transformation is Can Fin Homes’ approach to artificial intelligence.

The company is progressively embedding AI-enabled capabilities into document processing, bank-statement analysis, fraud-control checks and employee services, while evaluating future applications across underwriting, collections, customer servicing and management decision support.

But Iyer made a clear distinction between using AI to improve the quality and availability of information and allowing an algorithm to make the final lending decision.

Asked specifically how AI would interact with human intelligence during loan approvals, he said:

“Eventually, the sanction will come to the human. We are not looking at an AI-generated sanction. The sanction is not going to be by AI.”

According to Iyer, AI and integrated data platforms can bring together information from Account Aggregators and other sources, enabling employees to make better-informed assessments.

But lending decisions can involve circumstances that numbers alone cannot fully capture.

“Many times, the data speaks, but human consideration has to be given, and that will be there.”

The approach positions AI as a decision-support layer rather than an autonomous decision-maker in the home-loan sanctioning process.

Building an Integrated Technology Ecosystem

Project Tejas is supported by a broad consulting, implementation and technology ecosystem.

PwC is supporting transformation advisory, business-process optimisation, change management and Programme Management Office governance, while KPMG is providing implementation support across risk, compliance and functional and technical areas. IBM India is leading end-to-end technical integration across applications, infrastructure, cloud, networking and cybersecurity.

The wider technology ecosystem includes Pennant Technologies for loan origination, loan management and collections; Kiya for deposits; Astral Infor for finance and accounts; Newgen for document management; Knight FinTech for borrowing, investments, risk and ALM; Trustt for Aadhaar Data Vault; Workline for HRMS; and Shephertz for enterprise reporting.

AWS supports cloud and API architecture, while Microsoft supports mailing and collaboration. Fortinet and CtrlS support SD-WAN, Motadata supports NOC and IT Service Management, and Bloo and Arcon support Security Operations Centre and Identity and Access Management components.

Technology With Human Judgement at the Centre

Project Tejas signals a broader shift in how Can Fin Homes intends to operate: moving from fragmented systems and manual processes towards an interconnected lending ecosystem built around digital workflows, data and automation.

For customers, that could mean fewer repetitive processes, greater self-service, easier digital applications and reduced dependency on branches for routine requirements. For the organisation, it could enable employees to spend less time on manual processes and more time on customer engagement and business growth.

But Iyer’s comments also underline an important principle behind the transformation: digitisation and AI are intended to augment human capabilities rather than remove human judgement from home finance.

As housing finance increasingly moves towards digital-first customer journeys, Project Tejas gives Can Fin Homes a secure and scalable foundation from which to expand its products, customer reach and technology capabilities while retaining human intervention where it matters most.